As the need for connecting devices arise, manufacturers are focusing on offering various software services that enable the technicians and the IT support system in various companies to control other devices through the internet connection. Moreover, the remote support software enables the IT support to offer solutions and address the customer and employee problems. Manufacturers are increasingly focusing on developing support software services for the mobile operating system. Growing need for sharing the data and information between devices will continue to rev up adoption of the clientless remote support software globally.
According to Fact.MR, the global Clientless Remote Support Software Market is expected to represent a value of over US$ 2,000 Mn by the end of 2026.
Demand for clientless remote support software is expected to remain high among the service providers, customer care centers and IT departments in distant location. Increasing use of various electronic gadgets such as mobile devices, desktops and laptops has led to growing need for customer support attributed to technical complications. Adoption of the clientless remote software support system enables the support team to control the devices through sharing screens.
Growing need to handle issues such as firmware software, battery optimization and malware detection will continue to rev up adoption of the clientless remote software support system in various companies. Companies prefer adopting the clientless remote software support system in order to save expenses on help-desk center. As the clientless remote support software can connect without the need to install software and configure the network settings. Bound to these factors, the global clientless remote support software market is expected to witness significant growth during the forecast period.
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Recent trends witnessed among the manufacturers are increasing use of the clientless remote support software for training purposes. Growing need to train the IT professionals is expected to rev up adoption of the clientless remote support software globally. Moreover, leading players in the global market are increasingly focusing on developing innovative products and technology to gain a competitive edge over the other market players. For instance, HPE has recently launched the ‘Edgeline software platform’ and related applications that enable storing, collecting and analyzing information in a cost-effective manner. Such factors are expected to impact growth of the global clientless remote support software market positively.
Growing need to offer IT support from in distant locations has led to surge in demand for the cloud-based globally. On the basis of deployment type, the cloud-based segment is expected to represent the highest revenue growth, accounting for a value of over US$ 600 Mn by the end of 2026. Moreover, the cloud-based deployment type segment is expected to register a healthy CAGR throughout the forecast period.
Based on end use industry, the BFSI segment is expected to generate significant revenues, recording a value of over US$ 50 Mn by the end of 2017. On the other hand, the IT & Telecom end use industry segment is expected to register a robust CAGR through 2026.
By device type, the PC/Laptop segment is expected to represent significant robust revenue growth, according for a value of over US$ 300 Mn by the end of 2026. In contrary, the smartphone device type segment is expected to register a significant CAGR during the forecast period.
Leading market players operating in the global clientless remote support software market include Cisco WebEx LLC, LogMeIn, Inc., Bomgar Corporation, Rsupport, Inc, TeamViewer GmbH, Ntrglobal Group Ltd, VMware, Inc., RealVNC Limited and Splashtop Inc.
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